How to correct the "Login Failed, Invalid Credentials" message when trying to access Personality Assessments
This article explains where participants can go for assistance with their assessment language selection.
What to do when the Simulation link for the assessment is not clickable.
This article describes how a participant can receive the assessment report/assessment results.
DDI - Instructions for Allowlisting Qualtrics Survey and Assessment Report Emails
This article describes why a participant's assessment skips to the survey when trying to access the assessment.
What steps to take if the report appears as random text
This article explains the cause and solution for when your Leadership Snapshot is not displaying within your browser.
This article provides guidance in a situation where a testing or assessment participant has encountered an "Error 412 Has Occurred" message.
This article provides guidance in a situation where a participant encounters an "Error Has Occurred" message in my DDI Assessment?
This article provides guidance in a situation where assessment question are appearing as random characters or gibberish.
This article addresses what to do if an assessment is frozen.
This article provides guidance for checking for pop-up blocker when an Assessment participant's simulation pop-up window does not appear.
This article provides guidance in the situation where a participant's computer or tablet froze during an Assessment simulation.
This article provides guidance in a situation when a simulation video keeps stopping and starting.