DDI Support Portal

Articles (14)

Pinned Article How can I log into the DDI Support Portal at support.ddi.com?

This article provides information regarding the login process for the DDI Support Portal. It addresses the needs of different types of users.

Pinned Article How to contact DDI Support for help

This article provides contact information for DDI's Customer Support team.

Can I add a screenshot or attachment to forms and tickets that I'm submitting in the DDI Support Portal?

This article provides information on how to include images and documents in your ticket and service submissions.

DDI Customer Support Process

How can I follow up on a ticket that I've opened with DDI Support?

This article provides guidance for obtaining an update on an open ticket.

How can I use the DDI Virtual Support Agent?

This article provides guidance for locating and engaging with the DDI Virtual Support Agent to help answer your questions and point you to solutions within the DDI Support Portal.

Is the DDI Virtual Support Agent a live person or does it use AI?

This article provides information regarding the DDI Virtual Support Agent. Whether you are speaking to AI or a DDI Associate.

What can I find using the DDI Support Portal global search?

This article provides details regarding the use of the DDI Support Portal search functionality.

What is the website address for the new DDI Support Portal

This article provides the website address for the DDI Support Portal

What kind of help does the DDI Virtual Support Agent provide?

This article provides information regarding the scope of assistance that the DDI Virtual Support Agent can provide.

Who can help me with my DDI Support Portal questions?

This article provides guidance on who to contact for DDI Support Portal questions.

Why can't I see all of the content that I was previously able to see on support.ddi.com?

This article provides a potential solution if you are unable to find content you had previously seen on the DDI Support Portal.

Why do I see a "Log In" option in the DDI Support Portal even when I am logged in?

This article explains why you may see options to "Log in" to the DDI Support Portal, even after you have logged in.

Will I get updates about my support ticket, regardless of how I opened it?

This article provides an answer to if and when a requestor will receive updates on an open ticket.