Product Training - Facilitator's Exchange (The HUB)

Subject  

Deadline  

Priority  

Partner  

Tasks  

Completed On  

Please note HUB access is limited to DDI-contracted clients with a valid contract on file

For any HUB access tickets we must put a copy of the valid contract on in the ticket or link to the contract in SharePoint (preferred)

Contracts can be verified in the DDI Contracts SharePoint: https://ddiad.sharepoint.com/sites/legal/Contracts/SitePages/Home.aspx

Most contracts can be found using the Find a Contract feature of the DDI Contracts SharePoint:

If you are unable to find the contract using the Find a Contract Feature please also search by client name in the Contracts sub-tab on the left-hand side of the page:

If you have any questions about if a client should have HUB access or not or any questions about their contract status please email the DDI Contracts Team via: contracts@ddiworld.com

Please include:

• The corresponding ticket number
• The Requestor's name and email address
• The Requestor's current organization
• The results of any searches you conducted in the Contracts SharePoint site

Here is a walkthrough video on the HUB Contract Search:

HUB Contract Search Walkthrough

Also attached to KB Article: HUB Contract Search Walkthrough.mp4

Change of email address:  

• Is the new email address with the same company ?   

If YES - change email and reset status  

If NO - Contact contracts@ddiworld.com to  verify if the new company is a DDI partner. If YES, change the email address.  Escalate to Internal to delete the old email address from Azure AD.  

If NO, do not change the email. Use the Denied access template in Service Ready. 

Any changes of emails from an organization domain email to a personal email requires approval from Tier 2 (many times this is a flag that the user may be leaving their organization and should not have HUB access)

Questions about Certifications and Trainings goes to:  

• Send them to FacilitatorExchange@ddiworld.com

Questions about accessing specific documents  

• Talk to Internal Support. 

Verifying If a client is a DDI partner:  

• Send an email to contracts@ddiworld.com 

Requests :  

Can't find client/requester in the HUB.  

Send the client/ requester an email requesting :   

Dates of training:  

Location of training:  

Name as would have appeared on your certificate:  

Organization you were with when certified:  

Organization you are with currently:  

Provide the user with this URL to request a certification and access to the HUB: https://forms.office.com/pages/responsepage.aspx?id=2b1QWjVbH0ypd_B4l05tEMuJ7RgDcnxGr3ntbjCQBNZUN0xJT0gxMU5JSU9aQzdUU1dEVUlGMDIzVi4u

Common Error:    

Invitation redemption failed -- AADB2B_0001 : We canot create a self-service Azure AD account for you because the directory is federated. Tenant's admin must create an account for you.  

This error message is something that only their internal IT can resolve. Redirect them to contact their internal IT.  

They can provide their Internal IT with this link below ( The link would explain the error message to their Internal IT)  

https://social.msdn.microsoft.com/Forums/en-US/d9c92fea-a554-4c7a-91af-30016aa35111/invitation-redemption-failed-aadb2b0001-we-canot-create-a-selfservice-azure-ad-account-for?forum=WindowsAzureAD