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Question
Is the DDI Support Chatbot a live person or does it use AI?
Answer
In short, the answer is "BOTH!" When you start a new chat with the DDI Support Chatbot, you will be speaking to an Artificial Intellegence-driven agent which sources DDI materials, including DDI Support Portal Knowledge and Services, DDIWorld.com and DDI's social media posts. If you are interested in speaking to a live agent regarding a Customer Service topic, asking the DDI Support Chatbot something similar to "Chat with a Person" or "Talk to an Associate" and you will be put in contact with a DDI Support Associate (M-F 7am-7pm East only).