What kind of help does the DDI Virtual Support Agent provide?

This article provides information regarding the scope of assistance that the DDI Virtual Support Agent can provide.

Question

What kind of help does the DDI Support Chatbot provide?

Answer

The DDI Support Chatbot can answer a variety of questions and provide guidance on locating services and knowledge. 

Examples of solutions the DDI Support Chatbot provides:

• The ability to chat with a Live Customer Support associate
  • This includes DDI Customer Support (support for DDI Customers and Associates using DDI Products and Solutions)
  • This does not include Internal Support (DDI Associate support for hardware and software)
• Quick search of existing support knowledge
• Ability to locate your ticket information
• Contact information for DDI Support
• General information located on DDIWorld.com
• Links to DDI Products and solutions