How can I use the DDI Virtual Support Agent?

Summary

This article provides guidance for locating and engaging with the DDI Virtual Support Agent to help answer your questions and point you to solutions within the DDI Support Portal.

Body

Question

When can I find the DDI Support Chatbot?

Answer

The DDI Support Chatbot is always located in the lower-right corner of the DDI Support Portal. 

Uploaded Image (Thumbnail)

Once selected, the chat window will expand.

Uploaded Image (Thumbnail)

From there, you can ask the DDI Support chatbot any question related to services, knowledge and support. 

Details

Details

Article ID: 20658
Created
Tue 10/14/25 4:32 PM
Modified
Wed 2/18/26 5:17 PM