Why does DDI recommend closing & relaunching your browser when "An Error Has Occurred" has been encountered?

Why do we recommend closing and relaunching your browser when you experience "An error has occurred" error message while taking your Manager Ready or Leader3 Ready assessment?

We recommend closing and relaunching your browser and assessment when you experience the "An error has occurred" error message because your assessment progress is saved in your browser's cache and relaunching your browser and assessment will likely save your assessment progress. This will allow you to pick up where you last lest off when you experienced this error message.

Should this not resolve your issue please call us directly with our support phone number listed below: