What should I do if my computer or tablet froze during my Assessment simulation?

If the device you are using crashes mid-assessment, you will not have to restart the assessment from the beginning. Once the device is running again, please follow these steps:

1. Relaunch your simulation using the link provided to you in the Assessment invitation.
2. Log back into Pinpoint.
3. Select the simulation link, and then the "start" button.
• You will be taken back to where you previously exited the simulation.

If you continue to experience issues or feel that you were not taken back to the correct spot in the assessment, please contact us at 1-800-438-4525.