What should I do if I encounter an "Error Has Occurred" message in my DDI Assessment?

Situation:

I have encountered an "Error Has Occurred" message in my DDI Assessment

Cause:

Your browser momentarily lost connection to the DDI systems. This is not uncommon and will not compromise your results. Any lost responses should be saved in your internet browser. Any lost responses or progress will be accompanied with time added back to your simulation.

Solution:

1. Close your internet browser.
2. Relaunch your simulation using the link provided to you in the Assessment invitation.
3. Log back into Pinpoint.
4. Select the simulation link, and then the "start" button.
   • You will be taken back to where you previously exited the simulation.