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Situation:
The participant does not have needed pre-work for an upcoming workshop.
Cause:
This could be caused because the participant either cannot find their loaded pre-work because they are looking in the wrong location, or it has not properly been uploaded into their account.
Solution:
- Ensure that the participant is looking for the pre-work in the correct DDI account.
- If the pre-work is not there, reach out to a member of the Workshops team or a Resourcing Specialist to inform them of the situation. Include the date of the workshop and the participant's name.
- Alternatively, email workshops@events.ddiworld.com with the same information.