What should I do if I encounter an "Error code 100 has occurred and has been recorded..." message?

This article provides guidance in a situation where a participant or learner encounters an "Error code 100 has occurred and has been recorded..." message.

 

Situation:

The message "Error code 100 has occurred and has been recorded. To continue where you left off, close this browser window, then re-enter the system to continue."

 

Cause:

This message commonly appears when the browser's "back" button instead of the navigation in Pinpoint.

 

Solution:

1. Log out of the assessment. Close the browser. Reopen the browser then log back in to the assessment.
2. Try to avoid using your browser's navigation buttons while working in Pinpoint.