What should I do if my Simulation Desktop Video Buffering (Video keeps stopping and starting.)

This article provides guidance in a situation when a simulation video keeps stopping and starting.

Issue :

Simulation desktop video is buffering. The video won't play and keeps stopping and starting.

Environment :

Assessment simulation desktop video

Solution:

If your simulation video keeps stopping or is playing slowly, please try these tips:

1. Verify that you are not using your corporate VPN
2. Close all other programs and windows NOT related to your assessment.
3. Delete your internet browser cache/browsing data then close the browser. Re-open the browser and reenter the assessment.

 You can find details on how to delete browser cache depending on your browser below:

 Internet Explorer: No Longer Supported 

 Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

 Google Chrome: https://support.google.com/accounts/answer/32050?hl=en

 Apple Safari : https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

              4.  Try a different internet browser.

                  Supported Browsers:

                - Microsoft Internet Explorer 10 or later
                - Apple Safari 6 or later
                - Mozilla Firefox 19 or later 
                - Google Chrome 21 or later

 

              5. You can also try using a wired connection if available.

              6. Verify your internet connection/speed. A minimum of 256 kbps downstream bandwidth is required