What should I do if I encounter an "Error 412 Has Occurred" message during my test or assessment?

Summary

This article provides guidance in a situation where a testing or assessment participant has encountered an "Error 412 Has Occurred" message.

Issue:

I encountered an "error 412 Has Occurred" message when completing a test within Pinpoint

Solution:

To address this message, you need assistance from DDI Support. Please refer to this knowledge article. "How to contact DDI Support for help"

Article ID: 20093

Created

Wed 8/20/25 9:52 AM

Modified

Wed 2/18/26 5:24 PM