Summary
If a participant sees an “An Error Has Occurred” message during a DDI assessment, they should close and relaunch their browser. Progress is saved in the browser cache, so reopening usually restores where they left off. If the issue continues, they should contact DDI Support.
Body
Question:
I am participating in a DDI Leadership Assessment and have encountered an "An Error Has Occurred" message, how can I continue past this message?
Answer:
DDI Support recommends closing and re launching your browser when you experience "An error has occurred" message within Pinpoint. If this does not resolve your situation, please contact DDI Support.
Supporting Information:
We recommend closing and re launching your browser and assessment when you experience the "An error has occurred" error message because your assessment progress is saved in your browser's cache and re launching your browser and assessment will likely save your assessment progress. This will allow you to continue where your browser last saved your progress prior to encountering this message.